Privacy Policy

1. Controller

Luonnekas Oy (marketing name LODGE Finland)

Business ID: 3212257-1

Address: Valkolantie 361, 41360 Valkola

Telephone: 050 354 5850

Email: henri.hamalainen@lodgefinland.com

2. Contact person for data protection matters

Henri Hämäläinen

050 354 5850

henri.hamalainen@lodgefinland.com

3. Name of the register

LODGE Finland customer register

4. Purpose and legal basis of processing personal data

Purposes of processing:

• Managing and carrying out accommodation bookings
• Managing the customer relationship and customer service
• Invoicing and processing payments
• Fulfilling statutory obligations (e.g. the reporting obligation of accommodation providers)
• Developing services and monitoring quality
• Direct marketing (based on consent)

Legal bases for processing (Article 6 GDPR):

• Performance of a contract (processing the booking)
• Legal obligation (accounting and reporting obligations of accommodation providers)
• Legitimate interest of the controller (managing the customer relationship)
• Consent (direct marketing)

5. Data content of the register

The following data may be stored in the register:

• Name, personal identity code (where necessary to fulfil the obligations of the Accommodation Act)
• Contact details: address, email address, telephone number
• Booking and accommodation details: arrival and departure date, destination, room type
• Payment details: billing details, payment method
• Nationality and passport/identity card details (accommodation reporting obligation)
• Customer feedback and communication history
• Any special requests or needs (e.g. accessibility)

6. Regular sources of data

Personal data is collected mainly:

• Directly from the customer in connection with the booking (online, telephone, email)
• From booking systems and distribution channels (e.g. Booking.com, Airbnb)
• From accommodation notification forms completed on check-in

7. Regular disclosures and transfers of data

Data may be disclosed:

• To authorities to fulfil statutory obligations (e.g. the police, the Tax Administration)
• To payment service providers for processing payment transactions
• To the servers of the system suppliers we use (protected by processing agreements)

Data is not transferred outside the EU/EEA without appropriate safeguards.

8. Data retention period

• Customer data is retained for the duration of the customer relationship and for a maximum of 3 years thereafter
• Invoicing and accounting data for 6 years in accordance with the Accounting Act
• Accommodation notifications for 1 year in accordance with the Accommodation Act
• Direct marketing consent is valid until the consent is withdrawn

9. Principles of protecting the register

Data is processed confidentially. Protection is implemented through:

• Electronic data: usernames, passwords and access control; data is encrypted during transfer
• Access to data is restricted to only those persons whose duties require it
• The system suppliers used are obliged, through appropriate agreements, to comply with data protection requirements

10. Rights of the data subject

You have the right to:

• Right of access – to be told what personal data of yours we process
• Right to rectification – to request the correction of incorrect data
• Right to erasure – to request the deletion of your data ('the right to be forgotten')
• Right to restriction of processing in certain situations
• Right to data portability (transferring data from one system to another)
• Right to object to processing, in particular as regards direct marketing
• Right to withdraw consent at any time, where processing is based on consent

Making requests: Send your request by email to henri.hamalainen@lodgefinland.com or in writing to the controller's address. Requests are answered within one month.

11. Right to lodge a complaint with a supervisory authority

If you consider that the processing of your personal data infringes data protection legislation, you have the right to lodge a complaint with the Data Protection Ombudsman:

Office of the Data Protection Ombudsman

P.O. Box 800, 00531 Helsinki

Tel. 029 566 6700

tietosuoja@om.fi | tietosuoja.fi

12. Cookies and website

Cookies may be used on the LODGE Finland website to improve the functioning and usability of the service. More detailed information on cookie practices can be found on the website.

13. Updating this policy

We update this privacy policy as necessary as our operations change. Significant changes are announced on our website.